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FAQ

General

How to identify my phone model?

To identify your iPhone model, go to Settings > General > About > Model Name.

How do you assure the quality of the items?

We conduct a factory audit before signing a contract to assess the clearness of workspace, personnel qualification, ability to keep the certain level of quality of manufacturing goods. Also, each batch of goods is supervised during assembly and tested by our quality control team. All products have necessary certificates and specifications.

I placed an order. When my item will be shipped?

We ship orders six days a week from Monday to Saturday (except national holidays). Orders placed before 10:00 a.m. Pacific Time are shipped the same day.

Warranty

How does warranty work?

We hope you will not encounter any warranty issues with our products but in a case a purchased item does not perform as supposed, contact us using Contact Us form or send an email to support@loctus.com and we will provide you with a replacement or refund on a timely manner. In most cases we do not require send the issued item back but if we do so, we will provide you with a return shipping label for no cost for you.

How to claim warranty?

Please use Contact Us form on our website or send an email to support@loctus.com and we will step in and handle the claim within 24 hours.

For batteries

All batteries have 24 months warranty (which is equivalent to 1000 charging cycles) which means that during this period the battery health will be 100%.

For screens

We provide lifetime warranty for all types of screens covering touch issues, color reflections and brightness. Warranty does not cover any physical damage to the screen.

For components

Each component is covered by lifetime warranty.

Battery issues

What is high capacity battery? What should I know about them before buying?

High capacity batteries have more (20% on average) microampere per hour (mAh) than standard capacity (original) batteries that enables phones stay longer between charges. The amount of mAh affects the size and the weight of the batteries. High capacity batteries a little thicker and heavier (up to 20 g) than standard ones.

I installed a battery. My phone does not turn on or keeps rebooting. What should I do?

There could be several reasons affecting the battery’s performance.

1. Please, make sure you chose a compatible battery model with your phone, as each phone model requires different batteries.

2. Sometimes this happens due to a loose connection of the battery's ribbon to the charging board. Please open the phone and re-snap the connector.

If these actions do not fix the issue, please contact us and we will provide you with a replacement.

The battery’s connector does not snap properly into a logic board slot.

Most likely you bought incompatible battery model with your phone.

How should I calibrate the battery?

For optimal performance, we recommend calibrating your newly installed battery: Drain it below 10%, and then charge it uninterrupted to 100%.

A battery discharges faster than I expected

There could be several reasons affecting the battery’s performance.

1. Please, make sure you chose a compatible battery model with your phone, as each phone model requires different batteries.

2. Sometimes this happens due to a loose connection of the battery's ribbon to the charging board. Please open the phone and re-snap the connector.

3. In some cases the problem is caused by general phone exhaust which causes higher than normal energy consumption.

A battery expanded and pushed a screen up. What should I do?

The battery might expand (swell) if it was punctured, dent, or pressed hard while installation. Even a tiny scratch may cause swelling. It is not safe using the battery under such conditions, so we urge to turn the phone off, contact us and we will send a replacement.

Will the new battery show the battery health on my phone?

For models from 5th to 8th generations and for iPhone X battery your iPhone will show the battery health. However, for XS, XS Max and SE 2020 batteries this feature will not be available. After replacing your battery, the phone will display “Service” in the Battery Health feature suggesting checking the phone by an authorized service provider. Rest assured that your phone and the battery work properly despite the “Service” sign and not showing the battery health. This feature was brought by iOS for the X iPhone generation for any battery replaced by anyone except an authorized service provider.

Screen issues

I do not see one cable. Where is it?

For some models you need to transfer a digitizer (a thin metal plate) from the back side of your old screen to a new one. One of the cables is attached to this metal plate.

What should I transfer from an old screen?

The most common reason for a newly replaced screen is loose connection of the cables. Try re-snap the connectors and see if the issue is solved. Also, make sure that you transferred a digitizer from the old screen.

Return

I want to return the purchased item, how to proceed?

However reason you have for returning the item, simply contact us via Contact us form or send an email to support@loctus.com and we will send a return label with no cost for you. Once we get the item back we will issue a refund.

Business customer

I am a business customer. Do you have special prices for me?

If you place buy regularly and each of your purchase will cost more than $100.00 we will provide your with your personally discount code. Reach out to us using Contact us form or send an email to support@loctus.com and we will offer better deal. Also, if you have a legal entity we will give set up a sales tax exempt for your account.